We Are Here To Help You.

Important things you need to know about OneKey® MLS


  • Coming Soon FAQ | View PDF
  • Compliance Checklist | View PDF
  • Stratus FAQ’s document | View PDF
  • Frequently Asked Questions | View PDF
  • Stratus Add/Edit Changes | View PDF
  • Big Changes | View PDF
  • Important Things to Know When Entering a Listing | View PDF
  • How to Effectively Book a Showing When No One Answers the Phone! | View PDF
  • How to Handle Offers – Let’s Cooperate | View PDF
  • When a Broker Should Call a Rules Enforcement Facilitator | View PDF
  • Status Changes… Your Cheese Has Moved | View PDF
  • Offer Acknowledgment and Sworn Declaration Statement | View PDF
  • Top 20 Clear Cooperation FAQ’s | View PDF
  • Clear Cooperation Slides | View PDF


Clear Cooperation Infographic | View PDF

Consumer Website Marketing Elements


For Consumers

Consumer Website Features – FACT SHEET | View PDF

Consumer Audience Social Media Channels

Instructional Videos

We will continue to add new informational videos and webinar dates that will help you learn about upcoming changes to your MLS.  You are encouraged to visit our Help Center frequently over the next few weeks. 

Recorded Webinars

OneKey® MLS Rules Changes

Stratus Changes

Rental Listing Compensation

Clear Cooperation Policy

Questions? Comments?
  • Stratus Users: Call (631) 661-4800 x1
  • Matrix Users: Call (914) 681-0833
  • For other inquiries, please email us.

Vendor Support Directory

Below you will find a list of MLS vendors, products and services that are available to you. If you need customer service or support, please contact the respective vendor below and they will help you.

Cloud CMA
Phone: 855-977-8834
Email: support@cloudcma.com

REALTORS® Property Resource (RPR)
Phone: 877-977-7576
Chat: Click Here

Phone: (800) 668-8768
Email : tech@instanetsolutions.com

Email: support@homesnap.com
Phone: 800-431-5509

Email: CustomerCare@ListHub.com
Phone: 877-560-0171

MLS Websites/IDX
Email: webtemplates@onekeymlsny.com
Phone: 631-661-4800 x313
Maria Casha
Live Demo

Rate Plug
Email: support@rateplug.com
Phone: (877) 710-0808

Email: info@remine.com
Phone: (855) 217-0171
Office Demos:
Brent Robbins
Broker Relations Manager
(410) 707-7364
Support Center

Agent Care/Partner Support
Phone: 888-466-3501
Hours of Operation:
8am-8pm EST Weekdays and
9:30am-8pm EST Sat & Sun

NY Dept of State
Ph: 518-474-4429

Tech Helpline (HGAR Members)
Email: support@techhelpline.com
Chat: chat.techhelpline.com
Ph: 866-829-1440
Mon-Fri 9am-8pm
Sat 9am-5pm

Ph: 888-825-5472
Mon-Fri 8:30am-8pm
Sat-Sun 8:30am-3:30pm

SentriLock Support
Ph: 513-618-5800
Mon-Sun – 8am-10pm

GoHGMLS (HGAR Members)
Ph: 888-825-5472
Mon-Fri 8:30am-8pm
Sat-Sun – 8:30am-3:30pm

Ph: 800-379-0057
Email: support@showingtime.com

NYSAR Legal Hotline
Ph: 518-436-9727
Mon-Fri – 9am-4pm

Learning Library
Ph: 877-762-9322
Email: support@learninglibrary.com
Mon-Fri – 9am-9pm
Sat/Sun – 9am-5pm
Need Help?

OnCourse Learning
Ph: 800-743-8708
Email: techsupport@oncourselearning.com

The CE Shop
Ph: 888-827-0777
Email: support@theceshop.com
Mon-Fri – 7am – 9pm
Sat/Sun – 9am-6pm

HGAR Member Success Team
Ph: 914-681-0833
Ph: 845-294-7905
Email: support@hgar.com
Mon-Fri – 9am-5pm